Support Center

Need help with billing, setup, or activation? We're here to help.

Open a Support Ticket

All support requests are handled through the customer dashboard ticket system. Log in to create or manage your tickets.

Open Support Tickets Log In First
Billing helpInclude payment provider, order ID, and wallet status when opening a ticket.
Setup helpSend your proxy format need and application type; never share passwords publicly.
Delivery helpIf provisioning is pending, support can check inventory, payment, and order state.

Knowledge Base

Browse common questions about proxy setup, payments, and account management.

Browse FAQs

Dashboard Tickets

Create and track support tickets directly from your customer dashboard.

Go to Dashboard

Full FAQ

Guides covering package selection, network profiles, refresh and switching behavior, billing, and support.

View Full FAQ

Frequently Asked Questions

Quick answers to common questions

How do I set up my proxy?

Setting up your proxy is simple:
  1. Login to your dashboard
  2. Copy your proxy credentials (IP:Port:Username:Password)
  3. Configure your application with these credentials
  4. Test the connection to ensure everything works
For detailed instructions specific to your application, check the full FAQ page.

What payment methods do you accept?

We accept multiple payment methods:
  • Wallet Balance (add funds and pay instantly)
  • Cryptocurrency (Bitcoin, Ethereum, USDT)
  • Credit/Debit Cards (being rolled out via Stripe)
All payments are processed securely through encrypted channels.

How can I rotate my proxy IP?

Refresh behavior depends on your package entitlement:
  • Shared packages use managed rotation rather than a universal manual refresh button.
  • Eligible dedicated packages expose included refresh controls in the dashboard.
  • The dashboard is the source of truth for availability, cooldowns, and any applicable commercial terms.
If a refresh action is not shown for your proxy group, it is not currently available for that entitlement.

What is your refund policy?

Our full refund policy is available at /refund.html. In summary, refunds are considered only for verified service outages lasting more than 12 consecutive hours on our end. Please review the refund policy page for complete details before purchasing.

How do I switch proxy locations?

Location switching is package- and inventory-dependent:
  • Open the proxy group in your dashboard.
  • Available switch actions are shown only when your entitlement and live inventory allow them.
  • Any applicable wallet charge or quote is presented before you confirm the action.
  • Cross-country switching may be unavailable even when same-country switching is supported.
There is no universal flat switching fee; the dashboard and server quote are authoritative.